The service industry is a never-ending train that barrels into the dawn of the next day. The phrase "run the bar; don't let it run you" is a common piece of advice given to new bartenders. It’s applicable to any customer-facing role, where building and maintaining positive customer relationships is key.

Take it from a GenX bassist. Hearing matters.

Physicist Richard Feynman approached physics with intuition and a remarkable ability to communicate complex concepts with clarity and wit. He is a model for how to explain tech to the masses.

Great ideas often get sidelined before they ever get heard. If your digital transformation is stalling, like many are, it’s time to clear the table and make room for new (sometimes scary) ideas.

Companies without global experience often fail to recognize the importance of distance in sales and account management, ultimately leading to poor customer experiences and hindered revenue growth.

Slack can be a valuable tool for remote teams when used strategically. Avoid piling too many people into a channel. Instead, empower individuals to solve problems and create playbooks for emergency situations to ensure smooth communication and effective collaboration.

A successful RFP response depends on understanding the underlying tone, the potential for wired RFPs, and the clear objectives for implementation.