Team

Scott Massey

CEO, Principal

Scott has spent decades in tech, building support and Customer Success teams for complex products. He helps SaaS companies connect with users and developers via compelling evangelization, training, and docs. He helps engineers become great support people. He helps companies build processes that add value and support a healthy, diverse company culture. He speaks Japanese poorly but earnestly and tries to keep up with his smart friends and colleagues. He splits his time between Tokyo and San Francisco.

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